No user should be excluded on the basis of disability. To do so would breach the Equality Act 2010. Your service must also comply with any other legal requirements, including providing content and functionality in Welsh if appropriate.
Accessibility is not an annual accreditation or statement of intention, a box to tick before moving on to something else, an afterthought or something to commit to doing at some time in the future. Accessibility is everyone’s responsibility and needs to be a basic part of your service. You need to follow accessibility guidelines and test what you do with older and disabled people.
You must develop with a ‘usability first’ or user experience (UX) design approach. Many accessibility techniques can be avoided by considering usability first.
- Does the site make sense?
- Is it easy to use?
- Is it presented in a logical manner?
- Are the interactions standard and intuitive?
- Is the content useful and clearly written?
- Does the design enhance or detract from the core content and functionality?
The answers to these questions affect both usability and accessibility for everyone, regardless of disability. When designed or restructured for optimal usability for everyone, accessibility then becomes much easier, and is often found to have been addressed entirely in the usability fixes.
- You must aim to meet Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1
- You should take a ‘common sense’ approach to accessibility, using the WAI guidelines to inform your decisions rather than treating them as a box-ticking exercise
- You must flag and share for discussion any exceptions to this during development
Find out about rules to follow when using WAI-ARIA.
- Your service should be tested by disabled people, older people, and people who use assistive technologies
- You should aim to do this at least twice as your service is developed
Find out about how to conduct accessibility testing.
Find out about choosing appropriate formats.
When writing content you should consider what information would be useful to people with access needs.
Jisc sites should be usable by recent versions of these screen readers:
They should also be usable by basic operating system screen magnifiers like:
They should also be usable by: